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		<title>Don’t let “overnight success” fool you &#8211; real success takes time</title>
		<link>https://tribebusinessmagazine.co.za/2026/03/31/dont-let-overnight-success-fool-you-real-success-takes-time/</link>
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		<pubDate>Tue, 31 Mar 2026 11:00:09 +0000</pubDate>
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					<description><![CDATA[Let’s clear something up straight away. There is no such thing as overnight success.
It’s an impressive phrase, but it belongs in the same category as “instant legacy” or “effortless empire.” It’s catchy and marketable, but largely fiction.
]]></description>
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					<h5 class="entry-title">Don’t let “overnight success” fool you &#8211; real success takes time</h5>
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				<div class="et_pb_text_inner"><p class="p1"><i>By Zunaid Moti, Entrepreneur, Investor, and Founder of MotiMoves</i></p>
<p class="p3">Let’s clear something up straight away. There is no such thing as overnight success.</p>
<p class="p3">It’s an impressive phrase, but it belongs in the same category as “instant legacy” or “effortless empire.” It’s catchy and marketable, but largely fiction.</p>
<p class="p3">Scroll through social media long enough and you’d swear billion-dollar companies are built between Monday morning and Thursday afternoon, complete with a podcast appearance and a perfectly packaged motivational quote.</p>
<p class="p3">Real life is a little less cinematic. Behind almost every so-called overnight success sits a decade of work nobody noticed.</p>
<p class="p3"><b>The myth that distorts entrepreneurship</b></p>
<p class="p3">The biggest problem with the overnight success label is that it rewrites the story of how success actually happens.</p>
<p class="p3">People see the breakthrough moment &#8211; the big investment, the viral announcement, or the headline that suddenly places someone in the spotlight. What they don’t see are the years leading up to it &#8211; failed ideas, difficult pivots, uncomfortable learning curves, and long stretches where progress feels measured in millimetres.</p>
<p class="p3">Social media doesn’t show that part of the story. It shows the champagne moment, not the grind that paid for the bottle.</p>
<p class="p3">When young entrepreneurs only see the final chapter, they start believing they’re falling behind. They’re not. They’re simply comparing their real journey to someone else’s highlight reel.</p>
<p class="p3"><b>The “lucky break” illusion</b></p>
<p class="p3">When people try to explain someone’s sudden success, they often reach for the word luck. Someone was “discovered” or met the right investor by chance in a coffee shop.</p>
<p class="p3">Those stories make great documentaries. They make terrible business advice. In my experience, luck is usually preparation meeting opportunity. The people who appear lucky are almost always the ones who have been quietly working for years, learning their industry, refining their thinking, testing ideas, building relationships, and developing the thick skin to survive setbacks.</p>
<p class="p3">Hard work doesn’t guarantee success, but it improves the chances that when opportunity knocks, you’re not still scrambling to get dressed. If it arrives and you’re not prepared, it will pass to the next person.</p>
<p class="p3">Take Elon Musk. Many assume his success with SpaceX or Tesla was an overnight triumph. In reality, he spent years on the brink of bankruptcy, pouring his last cent into prototypes that repeatedly failed before the world recognized his vision. Most entrepreneurs work the same way. The public sees the breakthrough year, not the decade behind it.</p>
<p class="p3"><b>The danger of chasing hype</b></p>
<p class="p3">In other words, believing the overnight success myth is naïve, and it can even be destructive. When entrepreneurs chase hype instead of building fundamentals, they begin measuring themselves against unrealistic timelines. And when those timelines aren’t met, frustration creeps in.</p>
<p class="p3">Six months without traction feels like failure, and a year without explosive growth feels catastrophic. But most serious businesses are still figuring themselves out in year three.</p>
<p class="p3">Business isn’t a sprint and it doesn’t run on social-media timelines. It’s a marathon with a few hills thrown in for good measure. Push too hard for too long without perspective, and the cracks start appearing &#8211; in your health, relationships, judgement, and the quality of your decisions.</p>
<p class="p3"><b>Failure is part of the system</b></p>
<p class="p3">Show me an entrepreneur who claims they’ve never failed, and I’ll show you someone who hasn’t taken enough risks. Failure is not a glitch in the system. It is the system. Jeff Bezos has overseen dozens of high-profile &#8220;flops,&#8221; from the Fire Phone to defunct auction sites, losing hundreds of millions in the process. He views those failures as the tuition fees required to eventually build a world-dominant company.</p>
<p class="p3">Business is no different. Every failed deal, wrong hire, or flawed idea teaches you something &#8211; usually the hard way. Setbacks force you to rethink what went wrong and make smarter decisions next time.</p>
<p class="p3"><b>The real competitive advantage</b></p>
<p class="p3">In keeping with this, people often assume the biggest advantages in business are intelligence, capital, connections, or even timing. But one factor matters more than most people realise. Endurance. You’ve got to be a pitbull about persistence.</p>
<p class="p3">Most businesses don’t fail because the idea was wrong. They fail because the founder ran out of patience or money.</p>
<p class="p3">The entrepreneurs who succeed are the ones who stay in the game long enough. They learn from their mistakes and refuse to let one difficult chapter become the whole story.</p>
<p class="p3">When something goes wrong, and it will, I remind myself of a simple question:</p>
<p class="p3">Is this the end of the movie, or just a plot twist? And most of the time, it’s just a plot twist.</p>
<p class="p3">Real success is messy and unpredictable, and it takes far longer than people expect.</p>
<p class="p3">But here’s the irony. If you stay focused on building something real rather than chasing headlines or shortcuts, one day people will start saying you succeeded overnight.</p>
<p class="p3">When that happens, don’t correct them. Just smile and get back to work. Because the people who last in business are the ones still building long after everyone else has moved on to the next “overnight success”.</p></div>
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It’s an impressive phrase, but it belongs in the same category as “instant legacy” or “effortless empire.” It’s catchy and marketable, but largely fiction.</p>
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		<title>Built on Bloodlines: Why Family Belongs in your Business</title>
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		<pubDate>Tue, 10 Jun 2025 11:16:47 +0000</pubDate>
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					<h5 class="entry-title">Built on Bloodlines: Why Family Belongs in your Business</h5>
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				<div class="et_pb_text_inner"><p><span>By Zunaid Moti, Entrepreneur, Investor, and Founder of MotiMoves</span></p></div>
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				<div class="et_pb_text_inner"><p>There’s a popular saying in business circles: “Don’t mix business with family.” To which I’ve always said, “Why not?”. If I’m going to spend my days building an empire, fighting fires, and leaving a legacy, I’d much rather do it with people I trust more than anyone else on earth.</p>
<p>The truth is, family can be one of the greatest business advantages you’ll ever have &#8211; if you approach it with intention, structure, and shared purpose. And in my experience, having family by your side in business is less of a risk and more of a superpower.<span style="font-size: 14px;">.</span></p>
<p><strong>Trust Is the Greatest Currency</strong></p>
<p>Business runs on trust. Not just forecasts, not spreadsheets, not pitch decks &#8211; trust. You can’t buy it, outsource it, or fabricate it. And in a world full of smoke and mirrors, where competitors smile at you while sharpening their knives, having someone beside you who genuinely wants the best for you, is gold.</p>
<p>Family brings that by default. Who knows you better than your own family? They’ve seen you succeed, stumble, and rebuild, and they still back you. When you work with people who have stood beside you through real-life highs and lows, there’s a different level of belief in the mission. They don’t just show up for the salary &#8211; they show up for you.</p>
<p><strong>They Understand the Sacrifice</strong></p>
<p>There’s a unique, unspoken language that family understands when it comes to the pressure of building something from the ground up. They know what it means when you cancel dinner plans, miss the birthday lunch, or work through a holiday.</p>
<p>Why? Because they’ve seen it. They’ve lived it with you. And often, they’ve carried the load with quiet strength &#8211; watching the kids while you were in meetings, holding the fort when you were travelling, or simply showing up with coffee when the days got heavy.</p>
<p>That kind of support doesn’t get listed on an org chart &#8211; but it’s worth more than most titles.</p>
<p><strong>Strength in Our Differences</strong></p>
<p>Every family member has a strength. But every family member also has a weakness. The beauty is in how those strengths and weaknesses complement each other. Where one might be impulsive, the other is strategic. Where one is a visionary, the other is detail-obsessed. Together, it creates a balanced and grounded leadership structure built on mutual understanding &#8211; not ego.</p>
<p>I&#8217;ve seen this first-hand in my own journey. When done right, family businesses become ecosystems of skill, instinct, trust, and shared ambition.</p>
<p><strong>Legacy Is a Long Game</strong></p>
<p>Let’s be honest. Most entrepreneurs aren’t just building for today. We’re building for the next 10, 20, even 50 years. We’re building with the dream that something we start now will continue long after we’re gone.</p>
<p>That’s what legacy is. And who better to help you build something that lasts than those who will inherit the blueprint?</p>
<p>I’m not just thinking about business success &#8211; I’m thinking about what my children, and their children, will inherit. A business built on shared values is far more sustainable than one built purely on market trends.</p>
<p><strong>But Family Doesn’t Mean Free Passes</strong></p>
<p>Here’s the part they don’t put on the mugs and fridge magnets: working with family only works if everyone knows their lane.</p>
<p>In my businesses, family has never been a shortcut to a title. It comes with more responsibility, not less. If your name is tied to the legacy, you better be contributing to it. I believe in hiring family &#8211; but I also believe in accountability. Clear roles, expectations, and honest performance reviews aren’t optional just because we share a surname.</p>
<p>Love is unconditional &#8211; job descriptions are not.</p>
<p><strong>Final Thoughts: Family Is the Foundation</strong></p>
<p>Family isn’t a weakness in business &#8211; it’s the strongest foundation you can build on. It’s where loyalty lives, where trust is native, and where legacy can truly be born.</p>
<p>So, to those who warn against involving family in your business, I say this: just because some people did it wrong doesn’t mean it can’t be done right. With structure, shared values, and clear communication, family can be your greatest business asset.</p>
<p>And in a world that moves fast and forgets easily, building with family means creating something that stands &#8211; not just the test of time, but the test of legacy.</p>
<p><em>Zunaid Moti is a renowned entrepreneur and investor, best known for his free online entrepreneurial mentorship programme, MotiMoves. His ventures span various industries in Southern Africa, with a focus on innovation, sustainability, and generational impact.</em></p></div>
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		<title>#PutHerInPlace</title>
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		<pubDate>Tue, 10 Jun 2025 11:16:23 +0000</pubDate>
				<category><![CDATA[Book Reviews]]></category>
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					<h5 class="entry-title">#PutHerInPlace</h5>
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				<div class="et_pb_text_inner"><p><span>The Shadow Side of The Moonlighting Judgement, Township Press Africa, 2024.</span></p></div>
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				<div class="et_pb_text_inner"><p>Inspired by Chimamanda Ngozi Adichie about the danger of a single story, the author, Dr Vilakazi wrote the book to inspire courage to own one’s truth and refusal to let outside forces and circumstances own your narrative. The book is about a true-life event that demonstrates leadership lessons that leaders at all levels can learn from, including aspiring leaders. The following are the key lessons conveyed in the book:</p>
<p>· Governance principles</p>
<p>· Employer/employee relations</p>
<p>· The South African labour court system</p>
<p><strong>Extract from Chapter 3: Navigating Corporate and Academic worlds</strong></p>
<p>Five months to the day after Professor Alagidede called me to his office about the Kantar contract, I was going about my usual routine when I opened my emails to find an invitation for a disciplinary hearing from Employee Relations at the main campus. Attached to the email was the disciplinary hearing bundle, which included the Kantar contract, the Cost Recovery (CORY) policy I was accused of violating, and gate access information detailing when and how often I had accessed the WBS campus.</p>
<p>Two charges had been brought against me: the first was that I had neglected my duties as a lecturer due to my limited time on campus, and the second was that I had accepted full-time employment without the university&#8217;s knowledge, thereby prejudicing the institution. The charge stated that this constituted gross misconduct, and if found guilty, I faced dismissal. I was confused and terrified by the email. Immediately, I called Professor Alagidede to ask what could be happening. He replied that he didn’t know but had received the same email. He reassured me that it was probably nothing and that I just needed to show up at the disciplinary hearing on the designated day. However, I knew it was definitely not nothing; it was potentially serious. No one gets invited to a disciplinary hearing for trivial matters.</p>
<p>I then called my colleague, Dr Thanti Mthanti, who was quite vocal about issues of unfairness at the university and served as the chairperson of the Transformation Forum for WBS academics. He was one of my close colleagues at the time and was helpful to both other academics and students. When I asked him about the email, he immediately recognised the seriousness of the situation. He advised me that something like this had never happened during his tenure but urged me to take it seriously. He didn’t know what I should do and suggested that I speak to Professor Anthony Stacey, who might have insight into the situation since he had been with the university for over 20 years and knew WBS very well. I called Professor Stacey, who confirmed the seriousness of the matter.</p>
<p>He echoed Dr Mthanti&#8217;s statement that it was unprecedented for someone to face disciplinary action at WBS. He offered to represent me as a fellow colleague, which I greatly appreciated, as I had no idea what to do. I accepted his offer and forwarded him the email to start preparing for the hearing.</p>
<p>Professor Stacey analysed the policy landscape and concluded that nothing in the policies contradicted the Kantar contract. He pointed out that the Cost Recovery (CORY) policy was specifically about consulting work done by academics using university resources. The accusation was that I was not sharing my income with the university and was therefore in breach of the CORY policy. This policy required academics who used university resources to share income with the university; however, I was clearly not utilising any university resources for the Kantar work. He was as confused as I was, but we decided to go to the hearing together.</p>
<p>On the day of the hearing, Professor Alagidede came to my office to offer me a lift to the main campus, where the hearing was set to take place. As we talked about the situation, I could feel the tension rising. He blamed me for not acting promptly to change the contract as he had advised, suggesting that if I had, we wouldn&#8217;t be in this predicament. Our voices grew louder, and just then, Professor Stacey happened to walk by and overheard our conversation. He became upset, perceiving that Professor Alagidede was intimidating me. In his view, it was inappropriate for him to come to my office just before the hearing.</p>
<p>I interpreted Professor Alagidede&#8217;s actions as genuine concern for my well-being, believing he felt remorseful about the situation and wished he could alleviate my distress. We drove together to the hearing, and upon arrival, I was met in the corridor by a very hostile senior manager from Employee Relations. This immediately set a daunting tone for the proceedings. The hearing chairperson, Ms Marie-Luise Winter, invited us into the room, and as soon as the hearing commenced, I was taken aback during the opening statement. It was revealed that Professor Alagidede had reported the matter to Employee Relations and was acting as the university&#8217;s witness against me. I was in utter disbelief as the hearing unfolded. Anger welled up in me as I recalled Professor Alagidede&#8217;s earlier assurances that he had no idea what was happening and that I had no reason to worry. I glanced over at Professor Stacey, who mirrored my shock as the reality of the situation sank in.</p>
<p>When the charges were presented to me, I pleaded not guilty, determined to defend myself against these baseless accusations. Then, Professor Alagidede took the stand, and to my astonishment, he lied about our relationship. He claimed that the trust between us had been irrevocably broken, asserting that I had planned to deceive him from the very beginning when I first approached him for guidance. It was jarring to see him speak in such a manner, completely out of character and seemingly rehearsed as a witness for the university.</p>
<p>During the cross-examination, Professor Stacey deftly questioned him, revealing that the Cost Recovery (CORY) policy did not apply to my case. The inconsistencies in Alagidede&#8217;s testimony began to surface, particularly when Professor Stacey pressed him on the specifics of when and how trust had been broken between us. It was clear that he was struggling to justify his claims, and the evidence began to point in my favour.</p>
<p>Professor Stacey’s questioning was incisive as he pressed Professor Alagidede on the credibility of his claims. “Did the trust get broken when he discovered the contract five months ago, yet still proceeded to give you additional work and even praised your performance in a glowing appraisal afterward? When did this trust actually break?” Alagidede was left stumbling for an answer, visibly uncomfortable under the scrutiny. It was clear that the weight of the situation was pressing down on him, and I couldn’t help but feel a convoluted mix of sympathy and frustration.</p>
<p>Realising that I needed more evidence to counter his assertions, I took the step of requesting a postponement to gather additional documentation and witness testimonies. Initially, the chairperson, Ms Winter, seemed reluctant to grant the extension, likely believing that the hearing should proceed as planned. However, Professor Stacey advocated for me with compelling arguments about the necessity of a fair hearing and the importance of allowing me the chance to adequately defend myself. After some deliberation, she reluctantly agreed to a two-day postponement, giving me a glimmer of hope amid the turmoil.</p>
<p>As the hearing came to a close, a blend of anxiety and a strong sense of resolve washed over me. I had a brief window to prepare and gather the evidence I needed to clear my name and counter the accusations against me. With the support of Professor Stacey and my colleagues, I was resolved to fight back and expose the truth behind this unjust situation.</p>
<p>The matter resumed two days later, and I had the evidence I needed. To my surprise, the goalposts had changed. The first charge, for which I had prepared evidence, was now being dropped. Professor Alagidede testified that the access information to the university didn’t hold any significance because it was normal for academics at WBS not to come to campus daily, and they were not expected to.</p>
<p>My performance was also not under scrutiny, as it had been satisfactory. Additionally, he was abandoning the CORY policy and was now citing the policy on the declaration of interests, which included moonlighting as one of the interests to declare. He argued that my work with Kantar constituted moonlighting and that, according to the policy, I needed to seek permission before engaging in it. I was seeing this clause for the first time, and I was completely confused and traumatised by what was happening.</p>
<p>Professor Alagidede testified that the Director of the MBA program, with whom I was working closely, had also told him that she couldn’t trust me. This was even more</p>
<p>shocking news to me. The lies and the shifting information were unfolding right in front of my eyes. By this time, I didn’t know exactly what I was defending. My understanding of the policy on declarations was that I needed to declare my interests annually, and Human Resources would send out reminders, even if I forgot to do it. I gave my testimony, explaining that I had not seen the threat or urgency of declaring my interests since the deadline for declarations, which was the 28th of February that year, had not yet arrived, and the hearing was taking place in January. When the hearing ended, I left with Professor Stacey feeling confused, shocked, and guilty. I couldn&#8217;t help but think I must have done something terrible to make him throw me under the bus like that, as if I had genuinely disappointed Professor Alagidede for him to sell me out like that.</p></div>
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		<title>Tom Fels: Can Business Save the World? Africa’s Role in a Time of Crisis</title>
		<link>https://tribebusinessmagazine.co.za/2025/04/22/tom-fels-can-business-save-the-world-africas-role-in-a-time-of-crisis/</link>
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		<pubDate>Tue, 22 Apr 2025 19:49:16 +0000</pubDate>
				<category><![CDATA[Modern Leader]]></category>
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					<h5 class="entry-title">Tom Fels: Can Business Save the World? Africa’s Role in a Time of Crisis</h5>
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				<div class="et_pb_text_inner"><p style="font-weight: 400;"><strong>By Tom Fels, <a href="http://www.animarem.com/" data-saferedirecturl="https://www.google.com/url?q=http://www.animarem.com&amp;source=gmail&amp;ust=1745437503170000&amp;usg=AOvVaw1zmkYSy26cLaC1WkkOzv-b" target="_blank" rel="noopener">Animarem</a></strong></p></div>
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				<div class="et_pb_text_inner"><p style="font-weight: 400;">We live in a time of stark contrasts, with great economic uncertainty, unprecedented wealth accumulation and radical technological advances, whilst at the same moment inequality is deepening, the climate crisis is worsening, and environmental degradation is pushing ecosystems to the brink.</p>
<p style="font-weight: 400;">For Africa, the stakes are particularly high. As the continent most vulnerable to the effects of climate change and inequality, we face a complex challenge: How do we build thriving economies without sacrificing our social fabric or natural resources? How do we create prosperity that lifts communities rather than widening the gap?</p>
<p style="font-weight: 400;">While African business are uniquely positioned to lead this change, we need a credible framework with which to do it.</p>
<p style="font-weight: 400;"><strong>What’s Broken in Business Today?</strong></p>
<p style="font-weight: 400;">The old way of doing business is no longer fit for purpose. Profit at all costs has left us with rising emissions, exploitative supply chains, and communities that are excluded from the wealth they help create.</p>
<p style="font-weight: 400;">This isn’t just bad for people and the planet—it’s bad for business. Consumers are demanding more transparency and accountability. Employees want to work for companies that align with their values. And regulators are starting to crack down on greenwashing and unethical practices.</p>
<p style="font-weight: 400;">It’s clear that business as usual is not sustainable. What we need is a new way forward—a framework that balances profit with purpose, growth with responsibility, and innovation with inclusion.</p>
<p style="font-weight: 400;">That framework exists. It’s called B Corp Certification.</p>
<p style="font-weight: 400;"><strong>B Corp: A Credible Framework for the Evolution of Business</strong></p>
<p style="font-weight: 400;">At its core, this is about rewriting the rules of business. It’s about holding companies accountable for their impact on people, communities, and the planet—not just their shareholders.</p>
<p style="font-weight: 400;">To become a certified B Corporation™, a company must complete a rigorous, independently verified assessment measuring its performance across five key areas; Governance, Workers, Community, Environment and its Customers. Crucially, Certified B Corps are legally required to consider the impact of their decisions on all stakeholders, not just shareholders.</p>
<p style="font-weight: 400;">Given Africa’s historic challenges with corruption and transparency, B Corp provides a measurable, independently verified way to ensure businesses are part of the solution, not the problem.  As the certification is globally recognised, African companies involved in exports to international markets are also able to authentically differentiate themselves with a credible trust mark, overcoming legacy stigmas associated with African businesses. </p>
<p style="font-weight: 400;">Finally, the framework encourages resilience—something African businesses have always excelled at. By focusing on governance, sustainability, and inclusion, it aligns perfectly with the strengths and values of our continent and the principle of ‘Ubuntu’.</p>
<p style="font-weight: 400;"><strong>Animarem’s Journey: A Personal Perspective</strong></p>
<p style="font-weight: 400;">When I founded <a href="http://www.animarem.com/" data-saferedirecturl="https://www.google.com/url?q=http://www.animarem.com&amp;source=gmail&amp;ust=1745437503171000&amp;usg=AOvVaw2DTr5ziNnFiBCKnPMxBo9P" target="_blank" rel="noopener">Animarem</a>, I wanted to create something that mattered—a company that could help businesses become better versions of themselves while driving real change in the world.</p>
<p style="font-weight: 400;">From the beginning, I was drawn to the movement. It felt like the community I had always been searching for—a group of businesses that believe success should be measured not just by financial profit, but by the positive impact they create.</p>
<p style="font-weight: 400;">But certifying Animarem wasn’t easy. In fact, the first time we undertook the B Impact Assessment, we didn’t make the cut. Our score was in the 60s &#8211; far below the 80-point threshold required to certify.</p>
<p style="font-weight: 400;">It was humbling. But it was also clarifying.</p>
<p style="font-weight: 400;">We took a hard look at our operations, our governance, and the way we measured impact. We made deliberate choices to improve &#8211; not just so we could pass the test, but because we wanted to live up to our values.</p>
<p style="font-weight: 400;">Fast forward to today, and Animarem is officially a certified B Corporation with a score of 91.6. That number represents more than just a milestone &#8211; it represents the kind of company we’re becoming every day.</p>
<p style="font-weight: 400;"><strong>Our Role </strong></p>
<p style="font-weight: 400;">For years, Animarem has been at the forefront of the movement in Africa. As a prior Market Builder for Southern Africa, we’ve worked to raise awareness, engage communities, and help businesses see the value of balancing purpose and profit.</p>
<p style="font-weight: 400;">Today, we’re proud to have Africa’s top team of B Leaders — consultants who specialize in guiding companies through the certification process. We’ve seen first-hand how the framework transforms businesses, not just in terms of impact, but also in terms of cultural engagement, brand distinction, and operational excellence.</p>
<p style="font-weight: 400;">Nearly 90% of our revenue during our certification year came from B Corp clients. That’s not a coincidence, as purpose-driven businesses attract purpose-driven partners.</p>
<p style="font-weight: 400;">But our work is far from done. Africa is home to some of the world’s most resilient and innovative businesses. There are still too few certified B Corps on the continent and that’s why we’ve set an ambitious goal: to help create 1,000 certified B Corps across Africa.</p>
<p style="font-weight: 400;"><strong>Why Now Is the Time</strong></p>
<p style="font-weight: 400;">During the current global economic turmoil, the opportunity for Africa to set its own long-term economic approach is upon us. The choices we make now will determine whether we become a leader in sustainable development or a cautionary tale of having ‘missed the boat’.</p>
<p style="font-weight: 400;">B Corp Certification offers a way forward &#8211; a framework for businesses to grow sustainably, inclusively, and with integrity. For leaders and founders, the question isn’t whether your company can become a B Corp. The question is: <em>When will you start the journey?</em></p>
<p style="font-weight: 400;"><strong>A Resonant Call to Action</strong></p>
<p style="font-weight: 400;">If you’re reading this, you’re already part of the conversation. You already see that business has the power to change the world. Now, it’s time to act. I once heard a saying that entrepreneurs ‘learn by doing’. The same is true of organisational evolution, there are thousands of companies and leaders navigating their role in this new world right now, with courage and conviction. We at Animarem are among them, will you join us to create a more conscious, inclusive, and sustainable economy?</p></div>
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		<title>MySociaLife Tackles Adolescent Online Safety Crisis</title>
		<link>https://tribebusinessmagazine.co.za/2024/08/22/mysocialife-tackles-adolescent-online-safety-crisis/</link>
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		<dc:creator><![CDATA[]]></dc:creator>
		<pubDate>Thu, 22 Aug 2024 08:40:26 +0000</pubDate>
				<category><![CDATA[Modern Leader]]></category>
		<guid isPermaLink="false">https://tribebusinessmagazine.co.za/?p=2873</guid>

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				<span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1350" height="900" src="https://tribebusinessmagazine.co.za/wp-content/uploads/2024/08/MySociaLife-Vaping-Lesson-South-Africa.jpg" alt="MySociaLife Vaping Lesson" title="MySociaLife Vaping Lesson" srcset="https://tribebusinessmagazine.co.za/wp-content/uploads/2024/08/MySociaLife-Vaping-Lesson-South-Africa.jpg 1350w, https://tribebusinessmagazine.co.za/wp-content/uploads/2024/08/MySociaLife-Vaping-Lesson-South-Africa-1280x853.jpg 1280w, https://tribebusinessmagazine.co.za/wp-content/uploads/2024/08/MySociaLife-Vaping-Lesson-South-Africa-980x653.jpg 980w, https://tribebusinessmagazine.co.za/wp-content/uploads/2024/08/MySociaLife-Vaping-Lesson-South-Africa-480x320.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1350px, 100vw" class="wp-image-2878" /></span>
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					<h4 class="entry-title">MySociaLife Tackles Adolescent Online Safety Crisis</h4>
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				<div class="et_pb_text_inner"><h2><em>SA award-winners, <a title="" href="https://www.mysocialife.com/" target="_blank" rel="noopener">MySociaLife</a>, unveil the ‘ModernMinds Series’, eight new modern life skills lessons for teens and pre-teens</em></h2></div>
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<div>
<p>Vaping, social media safety, fake news, mind health and AI; these are the new online safety lessons that our kids are now needing as the world races into a tech-driven future. Answering the demand, <a title="" href="https://www.mysocialife.com/" target="_blank" rel="noopener">MySociaLife</a>, South Africa’s <a title="" href="https://www.mysocialife.com/media-centre/" target="_blank" rel="noopener">multi-award-winning</a> online safety platform, dedicated to equipping teens and pre-teens with essential digital life skills, is proud to announce the launch of the <em>ModernMinds Series</em>—a new suite of in-person training sessions for teens and pre-teens in schools. These lessons, co-created with<a title="" href="https://www.mysocialife.com/about/" target="_blank" rel="noopener"> industry experts</a>, will tackle eight of the most pressing issues faced by young people today.</p>
<p>As schools navigate the complexities of a changing education landscape, there is a growing recognition that students need more than traditional academic instruction. They require tools and knowledge to thrive in a digital world, given the adoption of devices and the explosion of AI. This new set of one-hour sessions offers an immersive, relevant, and relatable approach to learning that is both timely and necessary.</p>
<p>Dean McCoubrey, Founder of MySociaLife, explains the motivation behind these sessions: “At MySociaLife, we have been at the forefront of speaking relatably on the ongoing trends. It’s why so many awards across the Middle East and Africa have noticed us – we drive our business forward through innovation and impact. It needs to be smart to get through to kids given how much they’re exposed to. Our lessons are personal, energetic, and honest, focusing on what’s truly happening for <a title="" href="https://www.mysocialife.com/meet-the-gen-z-team/" target="_blank" rel="noopener">this generation</a>. We believe that by engaging with students directly, we can make a real difference in their lives.”<a class="td-modal-image" href="data:image/svg+xml,%3Csvg%20viewBox%3D%220%200%201024%20683%22%20width%3D%221024%22%20height%3D%22683%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%3Crect%20width%3D%221024%22%20height%3D%22683%22%20fill%3D%22transparent%22%2F%3E%3C%2Fsvg%3E"><img loading="lazy" decoding="async" class="wp-image-3315 td-animation-stack-type0-2 alignright" src="https://mlagbun8svgi.i.optimole.com/w:832/h:554/q:mauto/f:best/https://www.journalismweb.co.za/wp-content/uploads/2024/08/MySociaLife-Modern-Minds-Lessons-South-Africa-1.jpg" alt="" width="652" height="437" data-opt-src="https://mlagbun8svgi.i.optimole.com/w:1024/h:683/q:mauto/f:best/https://www.journalismweb.co.za/wp-content/uploads/2024/08/MySociaLife-Modern-Minds-Lessons-South-Africa-1.jpg" data-opt-lazy-loaded="true" data-opt-optimized-width="832" data-opt-optimized-height="554" /></a></p>
<p><strong>Modern Minds </strong></p>
<p>The new lessons that will address the needs of today’s digital-native students include:</p>
<ul class="wp-block-list">
<li><strong>Social Media</strong>: A comprehensive 60-minute lesson covering key topics, from online behaviour to digital etiquette.</li>
<li><strong>Mental Health &amp; Wellbeing</strong>: An exploration of the complexities of life online, providing tools for emotional regulation and self-care.</li>
<li><strong>Vaping</strong>: A deep dive into the vaping trend, exposing the tactics of companies that target young people, health risks, and the influence of peer pressure.</li>
<li><strong>AI</strong>: An introduction to artificial intelligence, its practical uses, and the importance of ethical technology use.</li>
<li><strong>Privacy and Cybersecurity</strong>: Strategies for protecting personal information across devices and applications, and insights into hacking trends and practical tips for staying secure online.</li>
<li><strong>Sexting, Sextortion and Pornography</strong>: Exposing one of the fastest rising risks to adolescents and revealing the risks.</li>
<li><strong>Fake News</strong>: Techniques for identifying misinformation and distinguishing facts from falsehoods.</li>
<li><strong>Gaming Addiction and Gaming Fraud</strong>: An examination of how gaming can lead to addiction and financial exploitation, with advice on how to protect oneself.</li>
</ul>
<p>These sessions are designed not only to educate but to engage students in a way that resonates with their experiences and challenges. Incorporating feedback from thousands of students, these lessons are crafted to be relatable and effective. “We are the people who get pop culture and talk with the right voice,” McCoubrey adds. “Our lessons reflect the reality of this generation’s lives, and that’s why kids respect us for it.”</p>
<p><strong>‘It Takes A Village’: A Training Ecosystem<br /></strong>Recognising that education does not exist in a vacuum, MySociaLife also offers the option to engage the entire school ecosystem—including students, parents, teachers, and counsellors—in its programs. This holistic approach ensures that everyone involved in a child’s education is equipped to contribute positively to their digital wellbeing. As McCoubrey notes, “If students, parents, and teachers each do just 15% better, we are collectively 45% better off. It truly takes a village.”</p>
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</div>
<p>For parents seeking additional support, MySociaLife offers a comprehensive <a title="" href="https://www.mysocialife.com/for-parents/" target="_blank" rel="noopener">Parent Program</a>, which equips parents with the tools they need to guide their children through the complexities of digital life. <a title="" href="https://www.mysocialife.com/" target="_blank" rel="noopener">MySociaLife</a> has enjoyed some considerable success in the last two years, as winner at ‘South Africa’s Top 5 StartUps’, courtesy of Heavy Chef last year, a finalist in StartUp of the Year, Africa Tech Week 2024, shortlisted as ‘Best Education Product to Promote <a title="" href="https://www.mysocialife.com/programs/school-counsellors-mental-health-professionals/" target="_blank" rel="noopener">Wellbeing</a>’ at GESS Dubai 2023, and achieving Final 13 of the ‘Global EdTech StartUp Awards’.</p>
<p>McCoubrey warns against waiting until it’s too late: “Largely, we get calls from schools when an incident has already happened. By then, it’s often too late. All of us adults have a responsibility to act now, providing the guidance our teens and pre-teens need to navigate these tricky areas of modern life.”</p>
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		<title>Lift as you rise</title>
		<link>https://tribebusinessmagazine.co.za/2022/08/30/lift-as-you-rise/</link>
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		<dc:creator><![CDATA[]]></dc:creator>
		<pubDate>Tue, 30 Aug 2022 09:27:54 +0000</pubDate>
				<category><![CDATA[Modern Leader]]></category>
		<guid isPermaLink="false">https://tribebusinessmagazine.co.za/?p=2130</guid>

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				<span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="600" height="400" src="https://tribebusinessmagazine.co.za/wp-content/uploads/2022/08/3-1.jpg" alt="" title="Toyota" srcset="https://tribebusinessmagazine.co.za/wp-content/uploads/2022/08/3-1.jpg 600w, https://tribebusinessmagazine.co.za/wp-content/uploads/2022/08/3-1-480x320.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw" class="wp-image-2065" /></span>
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					<h1 class="entry-title">Lift as you rise</h1>
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				<div class="et_pb_text_inner"><h2>SERVANT LEADERSHIP WILL DEFINE OUR FUTURE </h2></div>
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				<div class="et_pb_text_inner"><p>Prof. Bonang Mohale is an accomplished academic, former business executive and a modern leader. Mohale is the Chancellor of the University of the Free State, President of Business Unity South Africa and Professor of practice at the Johannesburg Business School in the College of Economics and Business. Mohale chairs the two boards of the Bidvest Group Limited and SBV services. He is the author of two books, ‘Lift as you Rise’ and ‘Behold the turtle’. Both these books are now in the Top 10 Best Seller’s list and making waves. Tribe Business Magazine sat down with him to discuss his books and thoughts around leading and leadership.</p>
<p><strong>What was the inspiration behind your book Lift as you Rise?</strong></p>
<p>‘Lift as you Rise’ is an African edict that simply says that as an individual you don’t have to wait until you are at the pinnacle of the organisation or you have the title before you extend a hand and lift as you rise. It says that if you are the government, the best amongst us lead with the heart of a servant because servant leadership is not a leader with many servants. It says if you are a business you need to continue doing well by doing good, because when business does well, society in general does well. As business we have a huge responsibility on our shoulders and we cannot be at the apex of corruption and shady dealings. It says business cannot continue to be an island of prosperity in a sea of poverty. Lastly it says that &#8211; lift as you rise portrays the law of nature &#8211; because nature is a wonderful metaphor for business. Everything that nature does it doesn’t do for itself, but for others. ‘Lift as you Rise’ took 8 years to write and ‘Behold the turtle’ took 2 years to write, not because I got clever but simply because I was in national lockdown. The second book ‘Behold the turtle’ which is also an African Edict says behold the turtle, it only makes progress when its neck is stuck out meaning that all of us as human beings could choose to be comfortable in our own safety like the safety of the hard shell of the turtle or the tortoise but if we do that then we won’t go anywhere as fast. For one to make progress from point A to point B we have to stick our neck out, just as when the turtle sticks its neck out, there is a possibility that the bird of prey might be hovering on top of trees watching and waiting to pounce. The metaphor is for us as human beings, in the context of ethically principled leadership, meaning each time we want to move forward in space and time we literally have a dance with death. We have to be prepared to risk it all in order for humanity to realise its common purpose and greater good. It’s about time that the good people put as much energy, time, work and effort as the bad guys do in doing bad things. Therefore we know all that is required for evil to persist and to thrive is for good people to do nothing. When we choose to be silent, we have made a choice and we have chosen the side of the oppressor not of the oppressed. That choice was made therefore our silence speaks volumes and we can’t claim neutrality because each time we claim to be neutral we are actually making a conscious, intentional choice to choose the side of the evil versus the good. I like the fact that both my books are African Edicts because I could have written like Shakespeare but in case you haven’t noticed I am an African. Secondly it was Africans who suffered 360 years of colonialism, 98 years of separate development and 48 years of institutionalised Apartheid. Not only was our land stolen which is the primary means of production but our culture was stolen our language was stolen, our morals and ways of doing things was stolen. We were told that everything black and African was backwards and hidden. Black is bad and good is white, but when a company is doing well it’s in the black and that’s the only time a positive association is connected with blackness other than that everything else is seen as negative. That’s why a lot of our people have been so brainwashed that to them progress and being clever had to be expressed in speaking English, that you are really productive and at work if you speak English and even amongst our fellow Africans we choose not to speak our mother tongues.</p>
<p><strong>You are one of the MyMastery instructors focusing on ethical leadership and strategy and you are running a course on it. Here at Tribe Business Mag we believe in modern leadership. We believe modern leadership is what ties in with the change in times. You define yourself as a modern leader by using the traits that are relevant in today’s world. What are your thoughts on ethical leadership and strategy in this world that is in flux?</strong></p>
<p>Leadership cannot be anything but ethical; however for emphasis we say ethical leadership. Because I am pretending to be an author I over-emphasise that by being tautologous in saying ethically confident leadership. As a leader you can’t be defensive and say you haven’t been found guilty in a court of law because the mere choice of confessing that you are a leader means you aspire for the higher ranks of morality and principles not just a rule of law. It means we measure you and you measure yourself with a higher standard, and that standard is the highest form of our own aspirations to be better today compared to yesterday, to never rest until the whole of humanity is out of the self-perpetuating vicious cycle of absolute poverty. So leadership is followership because you cannot lead yourself. Followership for other people is taking their faith and putting it in your hands. This essentially requires 3 things. Firstly a leader requires some sort of compelling vision that you are taking your people to a better place, a place they have never been. Secondly a leader requires courage because nobody will follow somebody who is petrified and scared of their own shadow. They have to be a warrior, gallant and have to be absolutely like the turtle that sticks its neck out. Lastly a leader requires integrity and this is the one principle we don’t speak about. You can’t call yourself a leader when the society or the village you come from know you as a thief and unethical. You are a leader because you represent absolutely the best hope and aspirations of what we have as a people. Therefore leadership is about extending trust not expecting it. It’s about starting with the &#8211; who first and then the what, because if you surround yourself with good people they will help you figure out what is it that you are supposed to be doing. Because together we can accomplish that which on our own will take inordinately long. Leadership is exemplified in the fact that when things go right you credit the team and when things go wrong you take final accountability. Leadership is about praising publically but chastising in private. Therefore this notion of leadership is absolutely the key in anything that needs to be transformed. As I conclude I’m reminded of another African edict that says I fear a pack of sheep led by a lion more than a pack of lions led by a sheep, this is because the tone is always set from the top it is never bottom up. To an extent we need to create space for people to feel needed and wanted, to feel free to speak their mind to create an environment that is a safe space. That to me is leadership and both my books talk about that notion of leadership. We have forgotten why we went through the struggle in the first place in a rush for feeding like absolute pigs, in the trust of industrial state beauty when we have forgotten that it was always about improving the quality of lives of our people.</p>
<p><strong>Do you feel that, because we haven’t incalculated the values of African-ness and African-hood into the way leaders are leading, perhaps we have taken more elements that are borrowed and that don’t resonate with the leadership that’s needed on the African continent? Do you feel there is a gap and we are lacking for example the philosophy of Ubuntu that promotes togetherness, family, empowerment and success, do you feel these elements are lacking in some of our leaders in the country and on the continent?</strong></p>
<p>The greater matter of success is who we become in the process because if you don’t know who you are then money will define you. As we speak today, borrowed converses pour from our lips; borrowed ropes hang from our necks. The measure of progress, intelligence and wisdom is not for ourselves but others. Everything that is African we are trying to underplay, while we promote, highlight and celebrate everything but blackness. All our learnings and teachings we get from nature that’s why the psychologist and scientists will study very intently a monkey that holds all the Bananas to himself when other monkeys are starving to death because the survival of the monkey in the clan is dependent on it working with the other clan member. Yet as human beings, when somebody does what the monkey in question did, we put them on the cover of a magazine or when someone buys 23 cars we give them front page news. My grandmother used to say that when your neighbour is hungry you cannot sleep at night so when we speak of Ubuntu it’s a way of life and its more than just a philosophy, it’s a notion that says in Africa it takes a whole village to bring up an African child. That the African way is looking at the son that is stealing Apricots from their neighbour’s yard without permission, without humbling himself and asking, and not shaming them in public but calling that child and seating him under the shadow of the Marula tree where his elders will teach him that his people have worked very hard in order for that tree to be fruitful. When they are finished with him they allow him to go back into society to go and experience Ubuntu. When he leaves there he only has one thought; I’m going to hold my clan name in the highest esteem, I would never soil it and shame it. That is how we dealt with things. We had our own ways of instilling hope and inspiring confidence in our youth. We had our own way of telling our own stories with the most amazing talent. Just because we didn’t write doesn’t mean we had/have a low IQ, it just means that is how we chose to do things until someone told us if you can’t write, not only are you dumb, stupid and backwards but you are also not even allowed to be a fully functional member of society. Yet we know that if we do not think for ourselves we place our future in the hands of others. It is up to us to create a new world. That new world doesn’t have to be like Japan, China or India but it can be typically African. You don’t compete by copying what others do; you highlight your absolute best. When one moves to France you want to eat typically French food and when the French come here they don’t want to be served croissants but typically African food. They want to experience a journey that represents Africa. When an African has money they don’t want anything to do with being African such as having murals or pictures of other African artists. When Africans have money they want to show other Africans that they have made it and are now rubbing shoulders with the best of the best. ■</p>
<p>For more information about Bonang Mohale’s My Mastery Ethical Leadership classes visit www.mymastery.tv The only local online subscription learning platform where you can learn on demand, in your own time, with exclusive video access to selected individual and often iconic “masters” such as Prof. Mohale, in a structured curriculum.</p></div>
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		<title>The Essence Of Leadership – Gil Oved and Vukani Mngxati</title>
		<link>https://tribebusinessmagazine.co.za/2022/02/02/the-essence-of-leadership-gil-oved-and-vukani-mngxati/</link>
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		<dc:creator><![CDATA[]]></dc:creator>
		<pubDate>Wed, 02 Feb 2022 06:32:06 +0000</pubDate>
				<category><![CDATA[Modern Leader]]></category>
		<guid isPermaLink="false">https://tribebusinessmagazine.co.za/?p=1835</guid>

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					<h1 class="entry-title">The Essence Of Leadership – Gil Oved and Vukani Mngxati</h1>
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				<div class="et_pb_text_inner"><h2><strong><span>Context tends to define course and style of action. </span></strong></h2></div>
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				<div class="et_pb_text_inner"><p>Over the centuries our understanding and definition of leadership has constantly changed. And it should. Different times and epochs bring on vastly different challenges and characters.</p></div>
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				<div class="et_pb_text_inner"><p>We all recognise a good leader when we see one but defining qualities and practices is so much harder. There are so many variables in the debate. Are successful leaders simply defined by accomplishment, or how and what their followers feel? How does nature versus nurture factor in? Can leadership be learnt? Is it a formula? And where do trait, circumstance and behaviour fit in?</p>
<p><strong>Tribe Business Magazine sat with CEO of Accenture in Africa – Vukani Mngxati, and prolific investor and entrepreneur – Gil Oved, to speak about modern leadership and what it means in a context ravaged by the Covid-19 pandemic, digital transformation and globalisation.</strong></p></div>
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				<div class="et_pb_text_inner"><p> “Every business is obviously about growth, but it’s also about people. It is critical to get people to trust themselves, to trust one another and to trust those tasked with leading them. But leadership is also collective. If a group does not have trust in one another and their own capabilities it impacts on critical thinking which leads to action and ultimately results. When you see companies performing well it’s likely there is a huge element of trust in the room,” Mngxati explained.</p>
<p> Famous entrepreneur, Gil Oved, concurs. He notes trust is paramount and is based on a consistency of values which in turn provides safety and sustainability in any organisation. He lists this trait as principle among a list of contemporary leadership behaviours. He adds that in a safe and trusting environment people can ultimately relax and apply their brain’s higher capacity for engagement, creativity, and innovation. He adds to that list, giving people enough space to self-organise which he believes leads to exponential value creation.</p></div>
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				<div class="et_pb_text_inner"><p>Mngxati strongly believes that entrenched trust in a business is based not only on having strong internal values but also in the ability of staff to receive and retain those values. That’s a tough ask. It’s about finding what he terms the right headspace for a company to do important and meaningful work.</p>
<p>But lest you think he’s painting an impossible utopian vision, trust he says is not at odds with vigorous participation. In fact, one of the ingredients of trust he says is continual and robust debate. “As a leader you need to create a space where people are able to share their own views without holding back. This is where creativity and critical thinking comes from. If you disagree with me, you have to say so, because if you don’t, we lose out on the opportunity to hear you out and potentially change direction.”</p></div>
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				<div class="et_pb_text_inner"><p>Oved feels great leaders must toggle between flexibility and focus as well as nurture growth. “In any speech of gratitude, we generally thank our parents, teachers and mentors. Nurturing offspring comes naturally to us humans so when leaders perform that role, the response is unfathomably powerful.”</p></div>
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<p style="text-align: left;">“Every business is obviously about growth, but it’s also about people.</p>
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				<div class="et_pb_text_inner">The American/Canadian economist John Kenneth Galbraith said all great leaders have one characteristic in common, a willingness to confront unequivocally, the anxiety of their people in their time.</p>
<p>Mngxati says in the current pandemic environment where uncertainty is the prevailing sentiment, dealing with collective anxiety has been among his tougher leadership challenges.</p>
<p>A second challenge was creating a safe working environment in which people could express themselves. Part of his ongoing leadership approach is to constantly make sure that sacrosanct space is always available and open.</p>
<p>Mngxati’s incorporative approach has paid significant dividends since he took the top job with Accenture having grown its business consistently in the past three years. That philosophy is also a driving dictum for Oved who is involved in many exciting ventures and assumes many roles including that of co-founder of Bella Thaler Investments, a special purpose acquisition company (SPAC) focussing on the African TMT (tech, media, telco) space. But if their optimistic trajectory is to rise, a more stable national operating climate is needed.</p>
<p>“While leadership is an evergreen innate societal need, it presents varying degrees of importance, subject to the extent of stability and the level of the unknown at any given time. This applies equally to companies and countries. The greater the instability, the greater the need for decisive leadership. The scourge of Covid-19 as well as a large-scale changing world order means that resolute and courageous leadership will become the fundamental marker between success and failure,” Oved explains. “The rate of technological innovation, demographic shifts and geopolitical changes we are currently experiencing means that there are too many variables to predict, with any significant certainty, where things are going to go. And yet, people need to be offered a vision for what they could strive for, courage for what they should fight for and optimism for what could be. Only strong trustworthy leadership can be the lodestar,” Oved adds.</p>
<p>Mngxati brings the debate squarely back to trust. “I think the real problem is we have a lack of trust, as a nation. Sadly, South Africans inherently don’t have sufficient trust in each other. And I also think those who occupy the broad centre of the population don’t feel led anymore.”</p>
<p>Oved believes leading in business in today’s world means leading with social conscience and societal responsibility. “Beyond the virtue signalling and empty words and faux concern that has become the hallmark of many companies &#8211; getting this balance right is tough but supremely important. The mandate given by shareholders is to maximise profits. And that really must be at the core of everything a corporate leader does. Anyone who pretends otherwise is either lying or about to lose their job. However, other stakeholders are increasingly vocal and important; and the new consumers graduating from schools and universities possess an ever-increasing voice backed up by their digital wallets. Good leaders elegantly traverse between these seemingly opposing mandates &#8211; great leaders find a way to marry them,” he argues.</p>
<p>Mngxati believes an inability to execute can have a negative impact on any leadership. But he also argues that in other instances it’s supremely unfair to keep expecting, ‘Pretoria to provide’. He believes it is high time to shift the paradigm and start actively working towards what he calls honest new collaboration between the public and private sector.<br />
A useful starting point he believes would be for the public sector to allow others into the room and for politicians and officials to tap into the unutilised potential of many.<br />
“We have a significant number of our people who sit around with not much to do. These people are smart, hungry, and have needs that are unfulfilled.” Mngxati says in identifying, harnessing, and growing these skills, the private sector can be of huge help to government in a dynamic partnership.</p>
<p>While he preaches a constant gospel of developing technology skills, he believes the debate runs much deeper than that. “I look at the dialogue we have been having with a Cape Town-based creative agency we have agreed to acquire, the King James Group, and we say South Africa is ranked as one of the most creative nations in the world. Yet when you compare what South African copywriters charge compared to a US copywriter for instance there is an imbalance. We should be hiring copywriters putting them in a centre in Cape Town and saying to the world use us. This model can apply anywhere with the outsourcing technology we have right now,” he argues.</p>
<p>Part of that he says would be to create centres of excellence in the professional services space. “Ultimately these centres could be adopted by companies and suddenly, you’ve got ten thousand people and then double that. The centre keeps on feeding itself through incoming trainees and companies keep on deploying work to the centre and growing it across various fields of study. I really think that this needs to be a national initiative. And we need to call a national colloquium on this topic and call on all parties to participate.”<br />
Oved says in the context of business organisations, many of the more technical skills that were a necessity from leaders of the past are being rapidly replaced by technology. “If so, then what, in this brave new world, is the definition of leadership in our time? I think the answer comes from the simplicity of focusing on the things that matter. Cut through the noise and it becomes apparent that nothing has changed really. At the end of the day, it’s about providing a solution to customers and consumers and doing it better than the next guy.</p>
<p>Tech is just an enabler. Humans are still humans. They still need to eat, sleep, be clothed, get around, learn, have fun, have babies, rinse repeat. In a tech-led world, leadership is about being human,” he explains. “I am a contrarian to the traditional leadership and management books. I say leaders today need to be ‘counterstoic’! Vulnerability, humour, and humility allows your people to see you as human and thus be inspired by you,” he adds.</p>
<p>To that end says Oved the current massive global uncertainty is causing a convergence of intrapreneurship and entrepreneurship. “Corporates have traditionally thrived on systems and processes. In the past, the ability to routinise on a large scale have allowed them to flourish. But in the tumult that is our times, routines are hard to come by. Today, a corporate leader is compelled to make decisions with little to go on, to forge new ways, fail quickly and try new things.</p>
<p>Foreign concepts to the traditional corporate executive but stock standard for any typical entrepreneur. Today’s high-flying leader needs to think and behave more like a garage start up entrepreneur than the S&amp;P500 CEO of two decades ago.”</p>
<p>Mngxati and Oved are proponents of the work-life balance given the stresses and loneliness of leadership. The Accenture in Africa CEO says, “I ensure I do not neglect my family – meaning, making time available when I am home to be present. And I don’t need to be present the whole time. I need to be present for my family for them to feel sufficiently valued.”</p>
<p>Oved argues that it’s axiomatic that leadership is generally a lonely place and that it’s rarely been lonelier than in today’s world. “In the past even if you had forged a new path, you would have had someone to reference. Today, there isn’t much reference of anything. But whenever I feel that angst, I reflect on Margaret Mead’s (American cultural anthropologist) sage words. ‘Never doubt that a small group of thoughtful citizens can change the world. Indeed, it is the only thing that ever has.’ So, in a way I feel immensely privileged to be considered a leader and know that I have an opportunity in my own small way to make a difference and ‘move the dial’,” he explains.<br />
“However, with privilege comes obligation. It means having courage to take risks and fail. Leading from the front means you may get the glory, but you could also get an arrow,” Oved concludes.</div>
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		<title>Nutun&#8217;s Hans Zachar on AI in contact centres</title>
		<link>https://tribebusinessmagazine.co.za/2021/07/19/nutun-hans-zachar-on-ai-in-contact-centres/</link>
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		<pubDate>Mon, 19 Jul 2021 12:31:08 +0000</pubDate>
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					<h4 class="entry-title">Nutun&#8217;s Hans Zachar on AI in contact centres</h4>
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				<div class="et_pb_text_inner"><h2>Enhancing human interaction with technology</h2></div>
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<div><b>AI in Contact Centres: Enhancing Human Interaction with Technology</b></div>
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<div dir="ltr"><i>Hans Zachar, Chief Technology and Information Officer, <a href="https://nutun.com/" target="_blank" rel="noopener" data-saferedirecturl="https://www.google.com/url?q=https://nutun.com/&amp;source=gmail&amp;ust=1721478308984000&amp;usg=AOvVaw1GQlHVXrKyla-rUIj1CAIn">Nutun</a></i></div>
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<p>There’s no question that artificial intelligence (AI) is having a moment. While AI has the potential to transform every industry – and in some cases, is already doing so – the contact centre is no different. In fact, Gartner predicts that 80% of customer service departments will be utilising AI to elevate agent productivity and the customer experience (CX) by 2025.</p>
<p>Future-forward contact centres are already working with AI to coach agents to become more empathetic as well as manage multiple interactions efficiently. AI-driven sentiment analysis can provide real-time feedback to agents, helping them adjust their tone and approach based on the customer&#8217;s mood and behaviour. This kind of support not only improves the quality of interactions but also allows agents to handle more complex queries with fewer transfers, reducing customer frustration.</p>
<p><b>Data-led engagement<br /></b><br />There’s also the fact that AI has the ability to process and analyse large volumes of data quickly, this means it can identify patterns and trends that human agents may potentially miss. These insights can be used to tailor responses and offer personalised solutions, making each customer interaction more effective. With AI, it’s easier to ensure consistency in customer service by standardising responses and providing agents with the best practices and guidelines to follow during their interactions.</p>
<p>AI technologies such as speech analytics, agent training tools and consolidated CRM platforms are revolutionising contact centre operations. Speech analytics can identify trends and issues in real-time, enabling proactive problem-solving. AI-based training tools offer personalised coaching to agents, ensuring continuous improvement and skill development. Consolidated CRM platforms provide agents with a unified view of customer data, streamlining processes and reducing the need for call transfers. These advancements all lead to more efficient and effective customer service.</p>
<p>The implementation of AI also reduces the time agents spend on administrative tasks. For example, AI can automate post-call summaries and data entry, allowing agents to focus on engaging with customers for <a href="https://nutun.com/services/customer-experience" target="_blank" rel="noopener" data-saferedirecturl="https://www.google.com/url?q=https://nutun.com/services/customer-experience&amp;source=gmail&amp;ust=1721478308984000&amp;usg=AOvVaw1N3gPTdvIyEYJDg8nt6wNg">better CX</a>. This automation not only improves efficiency but also enhances job satisfaction for agents, as they can dedicate more time to meaningful and complex interactions.</p>
<p><b>The intelligent assistant<br /></b><br />While AI can automate simple, high-volume tasks through chatbots and voice assistants, AI cannot work alone. Rather, AI can act as an intelligent assistant to human agents during calls providing real-time suggestions, retrieving relevant information quickly and guiding agents through complex procedures. This support can be particularly valuable in high-pressure situations, enabling agents to deliver high-quality service consistently. So, while AI can easily handle routine queries (such as appointment bookings or balance inquiries) human agents manage more complex and nuanced inquiries that require a human touch.</p>
<p>Even though AI is a game-changer, integrating it into existing customer journeys and systems is a complex process that requires careful design. What’s needed is a seamless experience where customers do not feel they are being handed off between different systems. This is why AI should only enhance, and not complicate, the customer journey. Contact centre AI requires a well-thought-out strategy that considers the integration of AI with existing CRM platforms, digital channels and customer service protocols. If anything, successful AI integration involves collaboration across various departments, including IT, customer service and compliance. Businesses need to either <a href="https://nutun.com/" target="_blank" rel="noopener" data-saferedirecturl="https://www.google.com/url?q=https://nutun.com/&amp;source=gmail&amp;ust=1721478308984000&amp;usg=AOvVaw1GQlHVXrKyla-rUIj1CAIn">partner with a BPO</a> who has the technological know-how or have a clear roadmap that outlines the steps for implementation, from selecting the right AI tools to training staff and monitoring performance.</p>
<p><b>An ethical question<br /></b><br />As AI becomes more prevalent in contact centres, there are ethical considerations that need to be addressed. Concerns about data privacy, transparency and consumer perception have never been more important. Ensuring robust data privacy measures, for example, are critical to building (and maintaining) trust. The ethical deployment of AI also involves being mindful of its social impact, particularly in terms of job displacement in different geographies.</p>
<p>An additional consideration is the evolving regulatory landscape for AI in contact centres. In the United States and the United Kingdom, AI regulations in contact centres emphasise privacy, data protection, transparency and accountability. In the US, the GDPR affects companies handling EU data, while the CCPA gives California residents data rights and the FTC mandates clear communication about AI use. In the UK, GDPR and the Data Protection Act 2018 ensure robust data protection, with the ICO providing guidance on responsible AI use and recommending regular audits. Both jurisdictions require consent, transparent AI practices, strong data security and ethical accountability to protect consumer rights and promote fair use of AI in contact centres.</p>
<p>AI is undoubtedly a game-changer but the future of contact centres lies in the harmonious collaboration between AI and human agents. By leveraging the strengths of both, businesses can create a more responsive, efficient and empathetic customer service environment. This balance will not only meet the evolving expectations of customers but also position organisations to thrive in an increasingly digital world. And with the right strategy and <a href="https://nutun.com/" target="_blank" rel="noopener" data-saferedirecturl="https://www.google.com/url?q=https://nutun.com/&amp;source=gmail&amp;ust=1721478308984000&amp;usg=AOvVaw1GQlHVXrKyla-rUIj1CAIn">partner</a>, AI can be a powerful ally in delivering exceptional customer service and driving business success.</p>
<p><a href="https://nutun.com/" target="_blank" rel="noopener" data-saferedirecturl="https://www.google.com/url?q=https://nutun.com/&amp;source=gmail&amp;ust=1721478308984000&amp;usg=AOvVaw1GQlHVXrKyla-rUIj1CAIn">https://nutun.com/</a></div>
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				<div class="et_pb_text_inner"><p><strong>PROVIDING A COMPREHENSIVE PACKAGE</strong></p>
<p> For the Thune Dam water treatment plant, the Siemens Solution Partner Moreflow (Pty.) Ltd., headquartered in Francistown, Botswana, supplied the automation and electrical equipment and services. The scope of supply included the mediumand low-voltage electrical system as well as drive components and process instrumentation.</p>
<p> The company also designed and implemented a comprehensive package for plant automation and monitoring. One special aspect of this project was linking remote systems in the villages to the central WinCC system via UHF radio, which offers a cost-effective and low-maintenance connection even in very remote locations.</p>
<p><strong>EVERYTHING IN VIEW FROM A DISTANCE </strong></p>
<p>“This way, the operators in the central control room can view the entire system, including the distributed pump stations and storage tanks,” says Mike Tearnan, Director at Moreflow. “Especially during the Covid-19 pandemic, digital solutions based on reliable remote connections have proven very beneficial, as the automation systems and processes can be monitored and controlled without staff having to be at the site.”</p>
<p><strong>NUMEROUS CUSTOMER BENEFITS WITH TIA</strong></p>
<p> Aside from offering a broad range of options, the integrated solution also helps ensure a secure supply of spare parts over a plant’s entire lifecycle. Changes are easy to implement, as all Siemens systems are engineered using the Totally Integrated Automation (TIA) Portal. «Seamless configuration of all devices from just one software platform is so simple that we can easily configure projects in 40 percent less time. And if customers have last-minute changes, they can be implemented across all devices in the network with no trouble,» confirms Mike Tearnan.</p>
<p>feedback to the user in terms of where their request ranks. So, what we are doing now is we’re building a voting system where you can get your share added to the list of shares that are up for voting, then customers can vote for the shares they want added. This will create more transparency, rather than something that goes as a file to our team and the team rules over the form but there is no feedback to clients.</p>
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				<div class="et_pb_text_inner"><p><strong>INTERACTION ON DIFFERENT LEVELS</strong></p>
<p> Moreover, the seamless integration of all components using the TIA Portal and the Profinet backbone ensures optimum data visibility. Reliable industry-grade components from Siemens are used on all levels to ensure high plant availability.</p>
<p>“Siemens provided digitalisation, flexibility, and customisation in deploying the technology, which was the right fit for the project. Based on close cross-collaboration between all our divisions, several elements from the Siemens portfolio could be successfully integrated. The fact that it was all brought together by our Totally Integrated Automation (TIA) Portal makes it even better,» says Sabine Dall’Omo, CEO of Siemens South Africa.</p>
<p><strong>SO MUCH MORE THAN WATER</strong></p>
<p> Since starting operation, the plant has continued to provide not only a reliable source of drinking water, but also jobs for the local population. “With this project, we are also helping to develop local skills. Staff of the operating company Water Utilities Corporation received training at the Siemens Sitrain center in Midrand, South Africa, and in Botswana. Now they can utilise these skills to run the plant,” explains Mike Tearnan.</p>
<p>“This deep involvement of the people at the site is a significant factor for successful project implementation.”</p>
<p><strong>MAKING DIGITALIZATION HAPPEN</strong></p>
<p> With the treatment plant in full operation, Mike Tearnan already has plans to expand the services that Moreflow is able to offer to customers based upon the Siemens digitalisation portfolio: “We look forward to introducing the digital twin concept in future projects. This will allow us to do an upfront design confirmation to better mitigate project challenges, which will translate into significant cost savings and ensure that projects are completed on time. Moreover, we are looking at cloud connectivity to MindSphere, the leading IoT as a service solution from Siemens.”</p>
<p>These plans are well in line with Siemens’ digitalization strategy. “Digitalization provides important tools to network systems and to support novel approaches of data analysis in operation and maintenance. With our comprehensive digitalization and automation solutions, we are steadily increasing the adoption of innovative technologies and effectively addressing our customers› challenges,» explains Ralf Leinen, Senior Vice President of Siemens Digital Industries for Southern and Eastern Africa.</p></div>
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		<title>Global Citizen</title>
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		<pubDate>Tue, 06 Oct 2020 07:22:39 +0000</pubDate>
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					<h1 class="entry-title">Global Citizen</h1>
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				<div class="et_pb_text_inner"><h2><strong>We are all Global Citizens<br />
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Meet the exceptional women who are striving to be part of the great generation to end extreme poverty within our lifetime</div>
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				<div class="et_pb_text_inner"><p>On 2 December, Global Citizens from around the world came together in Jozi to celebrate the life, legacy and unfinished business of Nelson Mandela at the Global Citizen Festival: Mandela 100. Headlined by superstar talent such as Beyoncé &amp; Jay-Z and Cassper Nyovest, the festival also featured world leaders making onstage commitments to help end extreme poverty by 2030.</p>
<p>Global Citizen has taken a ‘pop and policy’ approach, working with artists who have the power to reach and inform millions of fans and activists who can call on world leaders to make serious commitments toward ending extreme poverty.<br />
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				<div class="et_pb_text_inner"><p>Since the first festival in New York in 2012, Global Citizen has grown into one of the largest, most visible platforms for young people around the world calling on world leaders to honour their responsibilities in achieving the United Nations Sustainable Development Goals and ending extreme poverty by 2030. </p></div>
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				<div class="et_pb_text_inner"><p>Global Citizen remains heavily focused on the issue of gender equality. As part thereof, it launched the #SheIsEqual campaign this year. Global Citizen recognises that if we are to achieve a more equitable world, we need governments, corporations and institutions to commit to actions on multiple fronts. Currently, Global Citizen is on track to achieving a $500-million target for SheIsEqual commitments covering areas such as girls’ and women’s nutrition, health, education, sexual reproduction and sexual health.</p>
<p>Behind the scenes of the festival is an incredible group of women from around the world who have worked tirelessly and passionately to bring to life the Mandela 100 campaign and December event.
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				<div class="et_pb_text_inner"><blockquote>
<p>Global Citizen has taken a ‘pop and policy’ approach, working with artists who have the power to reach and inform millions of fans.
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				<div class="et_pb_text_inner"><p><strong>Katie Hill, Vice-President of Artist &amp; Talent Relations, Global Citizen:</strong><br /> In her role, Katie oversees booking artists, hosts and speakers for all Global Citizen’s major events and international development campaigns. She also launched Global Citizen’s year-round ambassador programme, which designs campaigns on specific issues for artists to champion and drive systemic change to further the mission of ending extreme poverty.</p>
<p>Prior to joining Global Citizen, Katie spent seven years working across artist and<br /> philanthropist Marc Eckō’s portfolio, which includes lifestyle media platform<br /> Complex Media, fashion brands Eckō Ultd and Marc Eckō Cut &amp; Sew, and multiple non-profit organisations.</p>
<p><strong>Sibu Madena, Scriptwriter, Global Citizen SA</strong></p>
<p>Sibu, owner of creative communications agency Duma Collective, is a young creative with extensive experience in the event production, sponsorship acquisition, performance direction and street and social media marketing.</p>
<p>Having worked on several live event shows including the SA Music Awards, MetroFM Music Awards and Comedy Central International Comedy Festival—as well as some TV work including SuperSport promos and MTV Base’s Lip Sync Battle—her exposure serves as a good creative spring board for a variety of communications platforms: from linear and digital to stages and experiential events.</p>
<p>Sibu has been chosen as one of the Mail &amp; Guardian 200 Young South Africans and The Plug Magazine’s 100 Most Influential People in SA Urban Culture for 2018.</p>
<p><strong>What does it mean to you to be a part of the Global Citizen Festival: Mandela 100?</strong><br /> For an international event to take notice of the local talent in a territory to which they are new, speaks volumes of the intention to add to the country’s industry development through skills transfer and networking opportunities for locals. Celebrating the legacy of Madiba in his Centenary by utilising skills I had the opportunity to acquire as a result of the freedom for which he and other stalwarts fought is my small way of saying “thank you, Tata”. Every day I am reminded that the Long Walk that Madiba walked to fight for social justice is ours to continue.</p>
<p><strong>What has been your most memorable moment working in South Africa for the Global Citizen campaign?</strong><br /> Meeting so many people who are so passionate about social justice and achieving the goal of eradicating extreme poverty by 2030 is my greatest takeaway from this event.</p>
<p><strong>Caitria Mahoney, Chief of Staff, Global Citizen:</strong><br /> Caitria joined Global Citizen in this role in 2017, working in the Office of the CEO. Prior to Global Citizen, she served as a segment producer on The 11th Hour with Brian Williams at MSNBC.</p>
<p>She began her career working on US President Barack Obama&#8217;s 2012 campaign in his Chicago headquarters, and went to work in the White House as a political aide to the President from 2012 to 2017. At the White House, Caitria worked for the deputy senior adviser and later as a special assistant to the President and deputy director in the Office of Political Strategy and Outreach.</p>
<p><strong>What does it mean to you to be a part of the Global Citizen Festival: Mandela 100?</strong><br /> Being part of the Global Citizen Festival: Mandela 100 is a privilege; to be able to honour the life and legacy of Nelson Mandela and grow the Global Citizen movement to bring an end to extreme poverty.</p>
<p><strong>What has been your most memorable moment working in South Africa for the Global Citizen campaign?</strong><br /> The people I have met working in South Africa have been extraordinary. The passion for activism and making real change in the world has been inspiring and contagious to be part of.</p>
<p><strong>Tina Farris, Run-of-Show Producer, Global Citizen:</strong><br /> Tina spent the last two decades weathering rained out stadiums, antagonistic customs officers and sexist promoters to become the tour manager for legends like The Roots, Chris Rock, Nicki Minaj and Queen Latifah. She quickly maturated into a logistics and production sorceress for the legendary crew of The Roots, their entire constellation of co-conspirators (Jill Scott, Common, Pharrell) and, subsequently, the world’s grandest arenas and events (Super Bowl to World Cup to NBA All-Star).</p>
<p>Having spent 20 years amassing a diverse clientele from inside a profession inundated with males, Tina’s new dedication is empowering women intergenerationally with a broad and multi-dissemination of info and resources. Her platform, DECADES, is a mentorship conference for women of all social backgrounds and orientations that takes shape as music school, homeless drives and concerts, etc.</p>
<p><strong>What does it mean to you to be a part of the Global Citizen Festival: Mandela 100?</strong><br /> It&#8217;s an amazing opportunity to celebrate one of my heroes and to be able to share it with the Mandela and Sisulu families. Imagine being involved in something you&#8217;ve only read about in history books? This is about celebrating our role model who showed what liberation of people looks like. And for that I am so honoured.</p>
<p><strong>What has been your most memorable moment working in South Africa for the Global Citizen campaign?</strong><br /> Sitting at the Mandela family table for brunch and hearing his grandchildren pontificate in ways I&#8217;m sure their family did over the years. Nothing short of amazing.</p>
<p><strong>Kate Orme, Senior Marketing Manager, Global Citizen:</strong><br /> Kate has spent the last 10 years helping corporations such as Pernod Ricard and Diageo grow and connect to young audiences through music, culture and technology. She has developed and executed large-scale marketing and communications campaigns, strategic partnerships and live events across Europe and in Brazil, Cuba, Russia and South Africa.</p>
<p>Now, Kate oversees marketing for Global Citizen in Europe where she is passionate about developing and mobilising the advocacy platform&#8217;s international movement of activists to drive positive and lasting change in areas that need it most.</p>
<p><strong>What does it mean to you to be a part of the Global Citizen Festival: Mandela 100?</strong><br /> Our Mandela 100 Festival in South Africa is definitely the biggest campaign we&#8217;ve ever produced. It also feels the most special to me personally. Seeing all the artists and hosts come together to support our campaign has been incredible—they’ve inspired fans to take over 4 million actions to achieve the Sustainable Development Goals, which is a record for us!</p>
<p><strong>What has been your most memorable moment working in South Africa for the Global Citizen campaign?</strong><br /> On a prep trip to Johannesburg last April, I was able to bring one of the headlining artists to visit some of the programmes our campaigning supports. We work year-round campaigning for commitments to end hunger, and being able to see some of the nutrition programmes on the ground in Johannesburg was so meaningful. It made all the hard work and long hours feel beyond worth it.</p>
<p><strong>Chebet Chikumbu, Head of Corporate Partnerships, Global Citizen SA:</strong><br /> Chebet oversees sponsorship management in South Africa and delivers local campaigns through Global Citizen’s world platform. She has spent her career working in private sector development in diverse industries, with experience in 30 African countries.</p>
<p>As a pan-African enthusiast, Chebet is committed to dedicating her 30s to a decade of service for socio-economic transformation on the continent. She is energised about being part of the Global Citizen movement and playing a role in achieving sustainable development outcomes that impact underserved communities.</p>
<p><strong>What does it mean to you to be a part of the Global Citizen Festival: Mandela 100?</strong><br /> As an African woman, I am deeply encouraged to actively use my voice and my talents through the Global Citizen platform to raise awareness on critical challenges that must be solved so that we can live in a poverty-free world. I am determined to be a change agent for Africa, following the example of Tata Madiba: dedicating his life to serving others for the betterment of our communities, countries and continent.</p></div>
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				<div class="et_pb_text_inner"><p> <strong>What has been your most memorable moment working in South Africa for the Global Citizen campaign?</strong><br /> My most memorable moment to date has been working with one of our corporate partners to build out a co-branded action for a sanitation campaign to eradicate pit latrines by 2020. This action has turned out to be one of our most popular actions to date, with more than 110 000 action takers. This has been truly moving to see how much my fellow South Africans have been invested in rallying behind children&#8217;s safety through access to proper toilets in schools.</p>
<p>T<strong>aara Rangarajan, Country Director, Global Citizen SA:</strong><br /> Taara is the currently the country director for the newly opened Global Citizen headquarters in Johannesburg where she works with a strong team of advocates and campaigners to build the first office on the continent.</p>
<p>Previously, she served under President Obama at the National Security Council, US Mission to the UN, and at the White House. She served as adviser to former national security adviser Ambassador Susan Rice, handling foreign policy planning, interagency co-ordination and crisis management.</p>
<p><strong>What does it mean to you to be a part of the Global Citizen Festival: Mandela 100?</strong><br /> I moved to South Africa in April 2018 to help start the Global Citizen Johannesburg office. The relationships working with our young team of campaigners, artists and advocates in support of incredible local organisations like Harambee, Afrika Tikkun, Lalela and Kliptown have been truly inspiring. I am excited to see how our campaigns fighting for equality, access to clean water and sanitation and improved health outcomes continue to grow in the coming years.</p>
<p><strong>What has been your most memorable moment working in South Africa for the Global Citizen campaign?</strong><br /> The most memorable moment for me was having the honour of visiting with Dr Makaziwe Mandela to discuss how Global Citizen Mandela 100 could do justice to live up to her father’s legacy. She shared personal reflections on Madiba’s love for music and for building community, all while being a fierce advocate for equality. This has been a guiding principle for the work we are doing to build a movement of global citizens in South Africa and around the world.</p>
<p><strong>Letlhogonolo (Tlhogi) Ngwato, On-Point Public Relations Account Director, Global Citizen SA:</strong><br /> Tlhogi is a dynamic communications and public relations professional specialising in the international development sector, and the connection between global issues, new media and innovative communications. She successfully manages relationships with media organisations and effectively navigates government institutions, NGOs and international organisations to meet client needs.</p>
<p>She has worked on a wide range of industry and brands including MultiChoice Africa, Audi South Africa, Red Bull South Africa, EY South Africa, OMO South Africa and The Unemployment Insurance Fund.</p>
<p><strong>Dr Okito Vanessa Wedi, Manager of Global Policy and Government Affairs, Global Citizen:</strong><br /> Dr Wedi is a South African medical doctor and advocate of Congolese descent, who has worked in both low- and middle-income countries. She is also one of the founding members of the Ona Mtoto Wako project (“See Your Baby” in Swahili), a social initiative that uses mobile ultrasound clinics and mhealth technology to take trained local healthcare workers to pregnant women in remote communities in the DRC.</p>
<p>Her nine years of experience in health, policy and social development are founded on a commitment to help tackle health inequity, gender inequality and extreme poverty in the Global South and the world.</p>
<p><strong>What does it mean to you to be a part of the Global Citizen Festival: Mandela 100?</strong><br /> It means being a part of something bigger than myself—something focused, prime and purpose-driven. Being a part of this moment is nothing short of blessing.</p>
<p><strong>What has been your most memorable moment working in South Africa for the Global Citizen campaign?</strong><br /> Hearing the voices of hundreds of women and non-conforming people across South Africa sharing their stories of gender-based violence, sexual violence and homophobia. It was a sobering reminder that we as Global Citizen have been entrusted with the stories and experiences of real people, and thus have a responsibility to them and every person who has taken action on the key issues that need to be tackled if we are ever to realise a non-violent, non-sexist, non-prejudice world.</p>
<p><strong>Allana Foster-Finley, Business Development Campaigns Manager, Global Citizen:</strong><br /> Hailing from Philadelphia, Pennsylvania, Allana has an extensive background in the fashion industry. Before making South Africa her home in 2000, she worked her way around the US fashion world.</p>
<p>For the past 18 years, she has been focused on telling the story of the Africa in innovative ways. She has produced a 14-part series for the US government programme Pepfar, is an advisory board member to the first ever South African Menswear Week, a non-executive board member of the Cape Town Fashion Council (2014–2016), served on the board of the Museum of African Design, and contributed to the book African Catwalk by award-winning photojournalist Per-Anders Pettersson.</p>
<p><strong>What does it mean to you to be a part of the Global Citizen Festival: Mandela 100?</strong><br /> When Global Citizen came on my radar, I was working in the fashion industry and doing my MBA in Kigali, Rwanda. I didn’t think twice about shifting courses to help make this festival a reality. Being part of the festival means I am a part of changing the negative narrative that has plagued the African continent. It is so powerful that Global Citizen is putting the power of impacting policy change in the hands of African citizens.</p>
<p><strong>What has been your most memorable moment working in South Africa for the Global Citizen campaign?</strong><br /> My most memorable moment was during our first action journey, watching a whole community in Soweto, young and old, come out of their homes to clean up a dump site that had been laden with trash for so long. I had honestly never witnessed anything like it—and in that very moment I knew that Global Citizen was unlike any movement to hit Africa before.</p>
<p><strong>Victoria Fortune, Global Manager of Strategic Partnerships; Special Events Producer, Global Citizen:</strong><br /> Victoria is a proud alumna of Howard University, currently residing in Brooklyn, New York. Her love for the community and performing arts has led her to various opportunities in the humanitarian and entertainment space.</p>
<p>Upon graduating, Victoria worked at AEG Live in the marketing and touring department, after which she transitioned to Global Citizen where she leads on partnerships that engage diverse communities. In her producer role, she has led on executive-producing the 2017 Global Citizen Week kick-off event, “Breaking the Silence – Beyond the Dream”, honouring Dr Martin Luther King Jr; as well as the 2018 sold-out events The Spirit of a Movement (honouring global movements of the past and present) and At What Cost?, an event on criminal justice and bail reform.</p>
<p><strong>What does it mean to you to be a part of the Global Citizen Festival: Mandela 100?</strong><br /> I remember Madiba once said, “To be free is not merely to cast off one&#8217;s chains, but to live in a way that enhances and respects the freedom of others.” It is my hope that through my efforts in producing The Next 100 Summit, and my overall involvement in our Mandela 100 endeavours, I am able to inspire this generation and generations to come to be the change agents they want to see—as Madiba was for us.</p>
<p><strong>What has been your most memorable moment working in South Africa for the Global Citizen campaign?</strong><br /> Visiting the Harambee Youth Employment Accelerator. I had the opportunity to speak to the scholars about my journey to Global Citizen. After I spoke, they were tasked with reflecting on what they heard. One common thing that was brought up was the importance of sacrifice, and the willpower to keep pushing through, even when things get tough.</p></div>
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				<div class="et_pb_text_inner">Why the Global Citizen<br />
Festival: Mandela 100?</div>
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				<div class="et_pb_text_inner">The Mandela 100 campaign seeks to mobilise US$1 billion in new commitments for the world’s poorest, with at least 50% to better the lives of women and girls around the world.</p>
<p>The December festival was the culmination of a six-month long campaign engaging Global Citizens around the world on seven Global Goals:<br />
○	Poverty (Global Goal 1) – End all forms of poverty everywhere.<br />
○	Zero Hunger (Global Goal 2) – End all forms of hunger and malnutrition.<br />
○	Health (Global Goal 3) – Ensure healthy lives and promote well-being for all at all ages.<br />
○	Education (Global Goal 4) – Ensure every child has access to a quality education.<br />
○	Girls &#038; Women (Global Goal 5) – End all forms of discrimination against women and girls everywhere to ensure that #SheIsEqual.<br />
○	Water &#038; Sanitation (Global Goal 6) – Ensure everyone has access to clean water and sanitation.<br />
○	Life Below Water (Global Goal 14) – Address the threat that plastic pollution poses to the oceans.</div>
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